Storage St Mary Cray Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage St Mary Cray provides storage and related services, including collection, delivery and removal assistance where offered. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business entering into an agreement for storage or related services with Storage St Mary Cray.
Services means the provision of storage space and any related services provided by Storage St Mary Cray, which may include collection, delivery, loading, unloading and removal services, where available.
Goods means any items placed into storage or handled by Storage St Mary Cray in connection with the Services.
Contract means the agreement between the Customer and Storage St Mary Cray incorporating these Terms and Conditions.
2. Scope of Services
Storage St Mary Cray provides secure storage facilities and may offer associated removal and transport services within its service area. The exact nature and scope of the Services supplied to you will be as described in your quotation or booking confirmation.
The Customer is responsible for checking that the Services requested are suitable for their needs, including any access requirements, timing constraints and volume or weight of Goods to be stored or moved.
3. Booking Process
All Services must be booked in advance. A booking may be made by contacting Storage St Mary Cray and providing accurate details of the Services required, including type and estimated quantity of Goods, access requirements, and desired dates.
A quotation may be provided based on the information you supply. Quotations are indicative and may be subject to change if the information provided is incomplete or inaccurate, or if the scope of the Services changes.
A booking is only confirmed when Storage St Mary Cray issues a written or electronic confirmation and, where required, when a deposit or prepayment has been received. Until confirmation is issued, no Contract exists and Storage St Mary Cray is under no obligation to provide Services for the requested dates or times.
The Customer must review the booking confirmation and notify Storage St Mary Cray promptly of any errors or discrepancies. If no such notification is received, the Services will be carried out in accordance with the details in the confirmation.
4. Customer Obligations
The Customer must ensure that all information provided for the purposes of obtaining a quotation or making a booking is complete, accurate and not misleading. This includes the nature, quantity, size and weight of Goods, as well as details of access points, parking arrangements and any restrictions at collection and delivery addresses.
The Customer must ensure that Goods are properly packed and prepared for transport or storage, unless packing services have been agreed as part of the Services. Fragile or high-value items should be suitably protected and clearly identified.
The Customer is responsible for securing any necessary permissions, permits or authorisations relating to access, parking, loading and unloading at the premises concerned, unless Storage St Mary Cray has explicitly agreed in writing to arrange such permissions.
The Customer must not place in storage, or present for removal or transport, any Goods that are prohibited under these Terms and Conditions or under applicable law.
5. Payments and Charges
All charges for Services will be set out in the quotation or booking confirmation. Storage St Mary Cray reserves the right to vary charges if the scope or duration of the Services changes, or if additional work is required that was not reasonably anticipated at the time of booking.
Payment terms will be stated in the quotation and/or booking confirmation. Unless otherwise agreed, payment for storage is due in advance for each storage period, and payment for removal or transport services is due before or on the day of service.
If a deposit is required, it must be paid by the date specified in the quotation or confirmation. Failure to pay the deposit may result in cancellation of the booking.
If payment is not received when due, Storage St Mary Cray may, at its discretion, refuse to provide or continue Services, deny access to stored Goods, charge interest on overdue amounts, and recover any reasonable costs incurred in collecting overdue payments.
Prices may be subject to change from time to time. Any change in storage rates will be notified to the Customer in advance and will take effect from the start of the next billing period, unless otherwise agreed.
6. Cancellations and Amendments
The Customer may request to cancel or amend a booking by contacting Storage St Mary Cray. Cancellations and amendments are subject to the terms set out in this section.
Where a cancellation is made more than a specified minimum notice period before the scheduled start of the Services, any deposit or prepayment may be refunded, less any reasonable administrative costs. If cancellation is made within the minimum notice period, Storage St Mary Cray may retain all or part of the deposit or prepayment to cover lost booking time and costs incurred.
Amendments to the date, time, duration or scope of the Services are subject to availability and may result in a revised quotation. If the amended Services cannot be accommodated, and the Customer chooses to cancel, the cancellation will be treated in accordance with the cancellation terms applicable at that time.
Storage St Mary Cray reserves the right to cancel or postpone Services in the event of circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, vehicle breakdown, industrial action, or safety concerns. In such cases, Storage St Mary Cray will seek to offer an alternative date or time. If a suitable alternative cannot be agreed, any prepayments for the affected Services will normally be refunded.
7. Use of Storage Units
Where storage space is provided, the Customer is granted a licence to store Goods in a designated area or unit, subject to these Terms and Conditions. No tenancy or exclusive possession is created.
The Customer must use the storage space only for storing Goods and must keep the area tidy and in good order. No alterations may be made to the unit or facility.
The Customer must comply with all site rules and safety instructions notified by Storage St Mary Cray, including rules relating to access, security, fire safety and conduct within the facility.
8. Prohibited and Restricted Goods
The Customer must not store or present for removal or transport any of the following items:
Perishable Goods or items requiring controlled temperature or special handling, unless expressly agreed in writing.
Explosives, flammable or combustible materials, gas cylinders, paints, solvents, or other hazardous substances.
Illegal items, stolen Goods, or items the possession of which may be an offence.
Live animals, plants or other living organisms.
Cash, precious metals, jewellery, important documents or items of exceptional value, unless expressly agreed in writing and appropriately insured.
Storage St Mary Cray may refuse to handle or store any Goods that it reasonably considers to be unsafe, unsuitable or in breach of these Terms and Conditions or any applicable law.
9. Waste and Environmental Regulations
The Customer must not use the storage facility or related Services for the deposit or disposal of waste or unwanted items in a manner contrary to waste management and environmental regulations.
Household rubbish, building debris, electrical items, chemicals and other waste materials must not be abandoned within storage units, communal areas, vehicles or any site controlled by Storage St Mary Cray.
If waste removal or disposal is required, the Customer must arrange this lawfully and at their own cost, or agree specific waste removal services with Storage St Mary Cray where such services are offered. Additional charges may apply.
Where the Customer leaves behind waste or items clearly intended for disposal, Storage St Mary Cray may arrange removal and disposal and charge the Customer for all associated costs, including handling and any applicable disposal fees.
10. Access and Security
Access to storage facilities may be restricted to specified hours and may require presentation of identification or access codes. The Customer must comply with all access procedures and must not share access codes or keys with unauthorised persons.
Storage St Mary Cray may monitor the premises by security systems as part of its duty to protect the site and Goods. However, no guarantee is given that unauthorised access, theft or damage will never occur.
If the Customer becomes aware of a security concern or unauthorised access, they must notify Storage St Mary Cray without delay.
11. Liability and Risk
The Customer is responsible for ensuring that Goods are adequately insured for storage and transit, including cover against loss, theft and damage. Unless expressly agreed in writing, Storage St Mary Cray does not provide insurance for the Customer's Goods.
Storage St Mary Cray will take reasonable care in handling and storing Goods. However, to the fullest extent permitted by law, Storage St Mary Cray's liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, is limited to a reasonable sum, which may be specified in the quotation or booking confirmation.
Storage St Mary Cray will not be liable for any loss or damage arising from:
Inherent defects, characteristics or vice of the Goods, including deterioration, leakage or fragility.
Incorrect or inadequate packing or preparation carried out by the Customer or third parties.
Acts or omissions of the Customer or any person acting on their behalf.
Events beyond the reasonable control of Storage St Mary Cray, including but not limited to fire, flood, storm, acts of God, terrorism, theft with forcible entry, or industrial action.
Storage St Mary Cray will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or emotional distress, even if foreseeable.
12. Claims and Time Limits
If the Customer believes that Goods have been lost or damaged while in the custody of Storage St Mary Cray, they must notify Storage St Mary Cray in writing as soon as reasonably possible after the loss or damage is discovered, and in any event within the time limits specified in the Contract or by law.
The Customer must provide reasonable evidence of the loss or damage and cooperate with any investigation carried out by Storage St Mary Cray or its insurers.
Failure to notify within the required time limits may adversely affect the ability to investigate the claim and may limit or extinguish any liability that Storage St Mary Cray might otherwise have.
13. Termination of Storage
Either party may terminate the storage arrangement by giving the notice period specified in the Contract or, if none is specified, reasonable written notice.
On termination, the Customer must remove all Goods from the facility and leave the storage unit clean and free of waste. If Goods are not removed by the termination date, Storage St Mary Cray may continue to charge storage fees and may take further steps, including exercising a lien over the Goods and arranging sale or disposal after giving notice, in accordance with applicable law.
14. Lien and Sale of Goods
Storage St Mary Cray has a lien over the Goods stored for all sums due and outstanding under the Contract. If the Customer fails to pay any amounts due, Storage St Mary Cray may retain the Goods until payment is received in full.
If amounts due remain unpaid after reasonable notice has been given, Storage St Mary Cray may, in accordance with applicable law, sell or dispose of some or all of the Goods and use the proceeds to settle outstanding charges and reasonable costs. Any surplus, after deduction of such sums, will be made available to the Customer on request.
15. Data Protection and Privacy
Storage St Mary Cray may collect and process personal data about the Customer for the purposes of providing Services, managing the Contract, ensuring site security and complying with legal obligations.
Personal data will be handled in accordance with applicable data protection legislation. The Customer has rights in relation to their personal data, which may include rights of access, correction and complaint to a supervisory authority.
16. Changes to Terms and Conditions
Storage St Mary Cray may revise these Terms and Conditions from time to time. Where changes materially affect existing Customers, reasonable notice will be given, and the updated terms will apply from the date specified in that notice.
Continued use of the Services after the effective date of any changes will be taken as acceptance of the revised Terms and Conditions.
17. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and Storage St Mary Cray are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or their subject matter or formation.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions will continue in full force and effect.
No failure or delay by Storage St Mary Cray in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Contract is between Storage St Mary Cray and the Customer. No other person shall have any rights to enforce any of its terms.
