Stmarycray Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Stmarycray Storage. By making a booking, accessing the premises, or using any storage unit, the customer agrees to comply with these terms in full. They are designed to create a clear and fair framework for the provision of self storage services, including the booking process, payment requirements, cancellation rights, liability limits, and obligations relating to waste handling and lawful use of the premises. For the avoidance of doubt, these terms apply to all customers whether booking for personal or business use.
In these terms, references to “we”, “us”, and “our” mean Stmarycray Storage, and references to “you” or “customer” mean the person or business entering into the storage agreement. The customer must ensure that all information provided during the booking process is accurate and complete. If the service is used on behalf of a company, the person making the booking confirms that they are authorised to bind that business to the agreement. Any use of the facility must remain lawful, reasonable, and consistent with these terms, including the rules on prohibited goods, safety, and environmental compliance.
These terms should be read carefully before booking. The storage agreement is intended to support flexible storage arrangements while protecting the safety of customers, staff, other users, and property. Nothing in these terms affects your statutory rights as a consumer where applicable, and no term is intended to exclude liability where exclusion would be unlawful. If any provision is found to be unenforceable, the remaining terms will continue in effect.
1. Booking Process
A booking is made when a customer completes the reservation process and receives confirmation from Stmarycray Storage. The booking may be completed online, by phone, or through any other permitted method. A reservation is only confirmed once the required details have been received and accepted, and any initial payment or deposit requested has been processed. The storage unit is allocated subject to availability, and we may offer an alternative unit of similar size or specification if necessary. We reserve the right to decline a booking where identity checks are incomplete, the intended use appears unlawful, or the customer fails to meet the applicable entry criteria.
Before the storage agreement begins, the customer may be asked to provide identification, proof of address, business registration details, or other relevant documents. This helps us verify identity, prevent fraud, and comply with legal and security obligations. The customer must disclose the nature of the items to be stored and confirm that they are not restricted, dangerous, perishable, illegal, or otherwise unsuitable for storage. Any material misstatement may result in cancellation of the booking or termination of the agreement without compensation. The customer is responsible for ensuring that the size of unit chosen is suitable for the goods to be stored.
By confirming a booking, the customer acknowledges that they have reviewed the service description, charges, minimum term if any, access arrangements, and these terms. The customer should check all booking details carefully. Errors reported promptly may be corrected where possible, but we are not responsible for mistakes caused by incomplete or incorrect information supplied by the customer. If the booking is made on behalf of another person, the person making the booking remains jointly responsible unless otherwise agreed in writing.
2. Payments, Charges and Price Changes
All fees must be paid in accordance with the payment schedule stated at the time of booking. This may include an initial payment, recurring storage charges, administrative fees, lock charges, cleaning costs, late payment fees, or any other applicable service charge. Unless otherwise stated, storage fees are payable in advance. We may require payment by card, direct debit, bank transfer, or another approved method. The customer must ensure that payment details remain valid and that sufficient funds are available. Any failed payment may incur a reasonable administration charge.
If a payment is overdue, we may suspend access to the unit, refuse entry, charge interest where lawful, or take other reasonable steps to recover the debt. Continued non-payment may lead to termination of the agreement and enforcement of our rights over the goods in storage in line with the agreement and applicable law. The customer remains responsible for all charges until the storage unit is emptied, returned in acceptable condition, and the agreement is formally ended. Any discounts, introductory offers, or promotional rates are personal to the original booking and may be withdrawn if the customer breaches these terms.
We may vary our prices from time to time. Where a price change affects an existing customer, reasonable notice will be given in advance whenever practicable. Updated prices will normally apply at the start of a new billing period or upon renewal. If the customer does not accept a price change, they may end the agreement by giving notice in accordance with the cancellation section, provided any minimum term has been completed or other contractual requirements are met. Prices are quoted exclusive of any taxes unless otherwise stated, and the customer is responsible for all applicable taxes arising from their use of the service.
3. Cancellations and Ending the Agreement
Customers may cancel a booking before the storage period begins, subject to the terms of the reservation and any non-refundable charges disclosed at the time of booking. If the customer cancels after the agreement has started, they must give the required notice and remove all goods by the agreed end date. Charges already paid may be retained to the extent permitted by law and by the terms of the relevant booking. Any refund entitlement will depend on the type of booking, the notice given, and whether services have already been provided.
If the customer ends the agreement, they must leave the unit empty, clean, and free from damage, and must return any keys, access devices, or codes if issued. If items remain after termination, we may treat them in accordance with the agreement and applicable law, including arranging removal, disposal, or sale where lawful and necessary. Any costs arising from abandoned goods, cleaning, repairs, or disposal may be charged to the customer. Termination does not affect any rights or liabilities that accrued before the agreement ended.
We may cancel or suspend the agreement immediately if the customer breaches these terms, provides false information, uses the premises unlawfully, fails to pay amounts due, stores prohibited items, or creates a risk to safety, security, or the environment. Where immediate action is necessary, we may restrict access without prior notice. In other cases, we will usually give notice of the issue and a reasonable period to remedy it where appropriate. Our decision to suspend or end the agreement does not waive any rights we may have against the customer.
4. Use of the Storage Unit
The customer must use the unit only for lawful storage and must not use it as living accommodation, a place of business open to the public, or for any purpose requiring planning, licensing, or consent that has not been obtained. The customer is responsible for securing the unit properly and for ensuring the safety and suitability of the goods stored. Unless expressly agreed otherwise, the customer provides their own lock and remains responsible for key control and access management. The unit must not be altered, drilled, painted, or fitted out without prior written permission.
Customers must not overload floors, obstruct access routes, interfere with fire safety equipment, or store items that may leak, smell, attract pests, or cause nuisance. The customer must maintain the unit in a clean and orderly condition and must notify us promptly if any damage, spill, or incident occurs. We may inspect units where reasonably necessary for security, safety, maintenance, suspected breach of terms, or compliance with law, provided that such inspection is carried out in a reasonable manner and, where possible, with notice.
The customer accepts responsibility for the conduct of any person they authorise to access the premises or the unit. All such persons must comply with the site rules and these terms. If access credentials are shared, lost, or compromised, the customer must notify us promptly so that we can take appropriate protective steps. Any access granted is subject to security procedures that may change from time to time.
5. Liability and Insurance
The customer stores goods at their own risk and is strongly advised to obtain adequate insurance cover for the full replacement value of the items placed in storage. Unless expressly agreed in writing, we do not insure the customer’s goods. We are not responsible for loss or damage arising from the customer’s own act or omission, inadequate packing, inherent vice, normal wear and tear, moisture, temperature changes, mould, insects, vermin, or the nature of the goods themselves. The customer should ensure that items are suitably packed, protected, and labelled where appropriate.
Our liability is limited to losses caused directly by our proven negligence or breach of contract, and only to the extent permitted by law. We will not be liable for indirect, consequential, or purely economic losses such as lost profits, business interruption, or loss of opportunity, except where such exclusion is prohibited. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where liability is established, any compensation payable may be subject to a reasonable cap where lawful.
The customer must take reasonable steps to minimise any loss or damage and must notify us as soon as reasonably practicable if they become aware of a problem. Any claim should include sufficient detail to identify the goods, the alleged incident, and the loss suffered. We may request supporting evidence, including photographs, receipts, or insurance information. If the customer’s failure to comply with these terms contributes to a loss, our responsibility may be reduced to reflect that contribution.
6. Waste Regulations, Prohibited Items and Environmental Compliance
Customers must comply with all applicable waste laws and environmental regulations when using the service. The premises must not be used for the disposal, dumping, or abandonment of waste. The customer is responsible for removing all unwanted materials, packaging, and rubbish at the end of the storage period and during occupancy if waste accumulates. Any waste left in or around a unit may be treated as a breach of contract and may result in cleaning, removal, and disposal charges being applied to the customer.
The storage of hazardous, toxic, flammable, explosive, radioactive, illegal, stolen, contaminated, or otherwise dangerous items is strictly prohibited unless we have given prior written consent and all legal requirements have been met. Prohibited goods may include fuels, gas cylinders, fireworks, chemicals, solvents, asbestos, biological materials, and any item likely to cause fire, pollution, injury, or nuisance. The customer must not store perishable food, living creatures, plants requiring care, or anything likely to decay, attract pests, or emit odours. If prohibited goods are discovered, we may remove them, report the matter to authorities, or take any other action permitted by law.
The customer must ensure that any disposal of goods is lawful and that no hazardous materials are discarded without the correct process. Where items are removed from the unit or left behind, we may classify them as waste if the customer has clearly abandoned them or if lawful disposal is necessary for safety or compliance reasons. Any costs associated with compliant waste removal, specialist handling, or decontamination may be charged to the customer. Repeated or serious breaches may lead to immediate termination of the agreement.
7. Security, Access and Force Majeure
The customer is responsible for keeping access codes, keys, and other security information confidential. We may use security procedures, access logs, cameras, alarms, and other protective measures to help protect the premises, but these do not amount to a guarantee against loss, theft, or damage. Access may be limited during maintenance, emergencies, severe weather, system failures, or other circumstances beyond our reasonable control. We are not liable for delays or failures caused by events outside our control, including fire, flood, power failure, industrial action, transport disruption, or government action, provided we have taken reasonable steps to minimise the effect.
If an emergency occurs, we may move, isolate, or secure goods where reasonably necessary to protect people, property, or the premises. We will normally act in a way that is proportionate to the risk and may contact the customer where practicable. The customer must cooperate with reasonable instructions intended to preserve safety and prevent loss. Any costs incurred in responding to risks created by the customer or their goods may be recovered from the customer.
We may update operational rules from time to time for reasons of safety, legal compliance, or efficient management. Any new rule will be reasonable and consistent with the overall purpose of the storage service. Continued use of the premises after notice of a change will be treated as acceptance of that updated rule, provided it is lawful and properly communicated.
8. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except that where the customer is resident in Scotland or Northern Ireland, mandatory consumer protection rules and any applicable jurisdictional rights will be respected as required by law. If any part of these terms is invalid or unenforceable, that part will be treated as severed and the remainder will continue in full force.
No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy. Any waiver must be in writing and shall apply only to the specific instance stated. The customer may not assign or transfer their rights under the agreement without our prior written consent. We may assign or transfer our rights where lawful, provided this does not materially reduce the customer’s rights under the agreement. Headings are for convenience only and do not affect interpretation.
The storage contract represents the entire agreement between the parties in relation to the service and supersedes any prior discussions or understandings, except where expressly incorporated in writing. Any amendment must be agreed in writing by an authorised representative of Stmarycray Storage. By continuing to use the service, the customer confirms that they have read, understood, and accepted these Terms and Conditions and agree to comply with them throughout the period of storage.